- All classes mus be booked in advance through our website or app.

- Walk-ins are not guaranteed due to limited class sizes.

- Each client must have an active class credit or membership to reserve a spot.

- We have an 10-hour cancellation window for all group classes.

- Cancellations made after the 10-hour window are considered late cancels.

- Late cancel or no-show: The class credit will be forfeited and a no-show fee of $20 will be charged.

- For private sessions, we require 24-hour notice. Late cancels or no-show will be charged the full session rate.

We welcome content creation and love seeing you capture your Pilates journey. To keep the space safe and respectful:

- Filming yourself is allowed before class, after class or during designated moments approved by the instructor.

- Filming during class is allowed only if it does not disrupt the session or block pathways.

- Please be mindful of others who may not want to be recorded.

- No tripods allowed.

- No filming private sessions without instructor approval.

- Please arrive 8-10 minutes early to get settled.

- For safety reasons, clients arriving 5+ minutes late may not be admitted to class.

- If you are late and cannot join, it will be considered a late cancel.

- All class packs are non-refundable and non-transferable.

- Packages have an expiration date, listed at purchase.

- Monthly memberships auto-renew every 30 days.

- Memberships cancellations must be requested 7 days before the next billing cycle.

- Grip socks are required for all reformer classes to ensure safety and hygiene.

- If needed, they are available for purchase at the studio

- All clients must complete a waiver before their first class.

- Inform your instructor of any injuries, pregnancy or medical conditions prior to class

- If you experience pain or discomfort, stop immediately and notify your instructor.

- Please stay home if you are feeling sick or have any contagious symptoms.

- Phones must be silenced before class.

- Wipe down your reformer and equipment after class.

- Respect the studio environment and other clients.

- Payments, memberships and class packs are non-refundable.

- Credits may be returned only if the studio cancels a class.

- No refunds for missed or unused classes.

- Participants must be 16+ to join a group reformer class.

- Minors must have a parent or guardian sign the waiver.

- Be Flo Pilates is not responsible for lost or stolen items.

- Please keep personal items stored in designated areas.

- Be kind, respectful and courteous to instructors and other clients.

- Any disruptive behavior may result in being asked to leave the studio.